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Product Standard Warranty is 2 years (i.e 24 months +1 month)  from shipped date unless specified.

Please provide trackable serial number to us for warranty claim. Detail warranty policy can be downloaded <Warranty Policy>

For product repair service, please read our RMA policy first. Download the <RMA Policy>.

When returning product to BIOS AP for any reason, you must first to contact BIOS AP and obtain an RMA (Return Merchandise Authorization) number from our sales/service representative. Any return without a RMA number on it will be rejected and returned to its sender.

You can either call our sales representative or send an email to RMArequest@biosap.com.tw

The following information should be prepared before contacting us to acquire the RMA number:

Company name
Contact name
Phone number
Product model number
Serial Number (System)
Serial Number (part) if applicable

If you have any questions, please contact us by phone or E-mail at RMArequest@biosap.com.tw